We work with businesses and understand how important time is — therefore we handle complaints as quickly as possible, without unnecessary bureaucracy.

↩️ Returns and Complaints

Returns and complaints at SIGNA 5S

We believe in simple and fair cooperation.
If something is not right — just write or call us.

🔁 Returns

Customers may return standard, unused products within 14 days of receiving the shipment.

Return cost:
The buyer does not incur any fees related to the return.

Return conditions:

• the product must not show signs of use
• it should be properly secured for transport
• returns apply only to standard products (not custom-made items)

Note:
Products manufactured to individual order, with custom printing, or made according to customer specifications cannot be returned.

Return address:
SIGNA 5S
ul. Kolejowa 3B
57-500 Bystrzyca Kłodzka
Poland

Please contact us by email before sending a return.

Refunds are issued within 14 days of receiving the returned goods.

⚠️ Complaints

If the product is defective, damaged, or inconsistent with the order — please contact us.

How to submit a complaint:

1. Send an email to: office@signa5s.pl
2. Describe the problem
3. Add photos (if possible)
4. Provide the order or invoice number

We respond as quickly as possible — usually the same or the next business day.

If the complaint is accepted:

• we collect the product at our expense
• we replace the product or issue a refund
• we resolve the issue as quickly as possible

Complaints are processed within a maximum of 14 days.

📦 Transport Damage

If the package shows signs of damage upon delivery:

• check the contents in the presence of the courier
• in case of damage, prepare a damage report
• take photos

This will significantly speed up the resolution process.

🤝 The Most Important Thing

We are not a corporation with a call center 🙂
If any problem occurs — just write or call us.
We will always find a reasonable solution.